The Ancient Ladder

Order processing and verification typically takes 2-3 business days depending on demand levels and product shortages.

The expected time of arrival is 8-15 business days.

You will always receive an email once your order is processed as well as a tracking number.

Changes to Orders
Once an order is placed, we cannot add, remove, or change any items/addresses in the order.

Incorrect Addresses
In the event that a delivery address is submitted incorrectly when an order is placed, we assume no responsibility and cannot ship out a replacement package or refund these orders.

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Lost or Stolen Packages
We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.